Return, Refund and Cancellation Policy

Thirumurugan Paints Private Limited
Plot No. 23 & 24, Vannivedu, Walajapet,
Ranipet, Tamil Nadu – 632513, India
Website: www.tkppaints.com
Email: support@tkppaints.com
Customer Support: +91 80150 99277

Last updated: 9 August 2026

1. Scope

This policy applies to retail purchases made directly through the Thirumurugan Paints Private Limited WooCommerce website.

Franchisee, dealership, institutional, government, GeM, wholesale and separately quoted orders may be governed by the terms mentioned in the applicable quotation, purchase order, agreement or invoice, subject to applicable law.

2. Order Cancellation

An order may be cancelled without charge before it is packed or dispatched.

To request cancellation, contact us immediately with:

Customer name
Order number
Registered mobile number
Reason for cancellation

Once an order has been dispatched, cancellation may not be possible. The customer may request a return after delivery if the product is eligible under this policy.

If Thirumurugan Paints cancels an order due to stock unavailability, delivery restrictions, payment failure or any other operational reason, the full amount received will be refunded.

3. Products Eligible for Return

A return, replacement or refund may be requested when:

The product received is different from the product ordered.
The pack size, quantity, shade code or product type supplied is incorrect.
The product is damaged, leaking, tampered with or unusable upon delivery.
The product has a manufacturing defect.
The product is expired at the time of delivery.
Parts of a multi-component product, such as base and hardener, are missing.
The product does not correspond with the description or specifications displayed on the website.
Delivery is unreasonably delayed beyond the stated schedule, except where the delay resulted from force majeure or circumstances beyond our reasonable control.

For transit damage, leakage, shortage or wrong delivery, customers should preferably notify us within 48 hours of delivery. Other eligible return requests should be raised within 7 calendar days of delivery.

These reporting periods do not restrict any statutory consumer rights available under applicable law.

4. Change-of-Mind Returns

Standard, non-customised products may be considered for return within 7 calendar days of delivery when:

The container remains unopened and factory-sealed.
The product has not been used, mixed, diluted or altered.
The label, batch number and original packaging remain intact.
The product is in a resaleable condition.

Change-of-mind returns require prior approval. The customer will bear the return transportation cost, and the original delivery charge will not normally be refunded.

5. Non-Returnable Products

Except where the product is defective, damaged, incorrectly supplied or otherwise required by law, returns will not be accepted for:

Custom-tinted or machine-tinted paints.
Special shades manufactured or mixed against a customer request.
Colour-matched, made-to-order or customised products.
Opened, partially used, mixed or diluted paint.
Products mixed with thinners, hardeners, catalysts, colourants or other materials.
Products damaged due to incorrect storage, handling or application.
Products stored beyond the recommended conditions or shelf-life.
Products purchased under clearance, liquidation or expressly marked “non-returnable”.
Products without sufficient proof of purchase.

6. Shade and Colour Variations

Colours displayed on mobile phones, computers and printed materials may vary because of screen settings, lighting, surface condition, texture, gloss level and application method.

Minor visual variation between an on-screen colour and the applied paint will not by itself qualify as a defect. However, a wrong product, wrong shade code, manufacturing error or material deviation will be investigated and may qualify for replacement or refund.

Customers are advised to verify the shade code and, where appropriate, test a small area before completing the application.

7. How to Request a Return or Refund

Send the request to support@tkppaints.com or WhatsApp/call +91 80150 99277 with:

Order number and invoice number
Customer name and contact details
Product name, pack size, shade and batch number
Description of the problem
Clear photographs or video of the package, label, seal and affected product
Unboxing video, if available
Preferred resolution: replacement, refund or technical investigation

Do not dispose of or return the product until instructions are provided. We may arrange collection, request the customer to send the product to an authorised location or ask for a reasonable sample for technical examination.

8. Inspection and Approval

Returned products may be inspected by our customer support, quality-control or technical team.

Where necessary, the investigation may consider:

Batch manufacturing and quality-control records
Condition of the container and seal
Storage and transportation conditions
Surface preparation and application method
Mixing ratio, dilution and compatible components
Photographs, videos or retained samples

A technical investigation will not be used to deny a legitimate claim relating to defective, damaged, incorrectly supplied or misdescribed goods.

9. Replacement

When a replacement is approved:

The replacement will normally be dispatched without additional product or delivery charges for defective, damaged or incorrectly supplied goods.
Replacement is subject to product availability.
If replacement is unavailable or unsuitable, the customer may choose an applicable refund.

10. Refunds

After a refund is approved, Thirumurugan Paints will initiate it within 5–7 business days.

Refunds will normally be made through the original payment method. The customer’s bank, card issuer, UPI provider or payment gateway may require additional time to credit the amount.

For Cash-on-Delivery orders, an approved refund may be issued through bank transfer or UPI after verification of the customer’s payment and account details.

Refunds will be calculated as follows:

Defective, damaged, wrong or misdescribed product: Product price and applicable standard delivery charges will be refunded.
Approved change-of-mind return: The amount paid for the returned product will be refunded after inspection. Original and return delivery charges may be deducted.
Partial return: Only the amount paid for the accepted returned item will be refunded.
Discounted order: Refund will be based on the actual amount paid after discounts.
Cancelled prepaid order before dispatch: Full amount paid will be refunded.

No refund will be issued for products found to have been used, contaminated, improperly stored, incorrectly mixed or damaged after delivery, unless an underlying product defect is established.

11. Failed or Undeliverable Deliveries

If delivery fails because of an incorrect address, unavailable recipient, repeated refusal, inaccessible location or other customer-related reason, the actual forward and return transportation charges may be deducted from the refund.

This deduction will not apply where delivery failed because of an error by Thirumurugan Paints or its delivery partner.

12. Return Transportation

For an approved claim involving a defective, damaged or incorrectly supplied product, Thirumurugan Paints will arrange or reimburse reasonable return transportation.

Customers should not send paint or solvent-based products through an unauthorised courier. Certain products may be classified as restricted or hazardous for transportation and must be handled according to the instructions provided by us.

13. Grievance Redressal

Grievance Officer: [Name of Grievance Officer]
Designation: Grievance Officer – E-commerce
Email: support@tkppaints.com
Telephone: +91 80150 99277
Address: Thirumurugan Paints Private Limited, Plot No. 23 & 24, Vannivedu, Walajapet, Ranipet, Tamil Nadu – 632513.

Consumer complaints will be acknowledged within 48 hours and processed for resolution within one month from the date of receipt.

14. Statutory Rights

Nothing in this policy excludes or limits rights available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or any other applicable Indian law.

If any provision of this policy conflicts with applicable law, the applicable law will prevail.